Due to Covid-19 related restrictions, we are processing at limited capacity in many locations, as we continue to follow safety measures issued by government officials. We apologize for the longer than typical waits but don’t worry – we are doing our best to get your order to you. Thank you for your patience and understanding. Stay sweet!
FREQUENTLY ASKED QUESTIONS
How do I place my order?
1. Browse all Azzyland products by selecting ‘SHOP’ from the top navigation menu. Upon selecting a category from the drop-down merchandise menu, and select a category you would like to explore, available products will be displayed on the category page.
2. Once you’ve found your perfect Azzyland product, click on SHOP NOW! For some items, you’ll pick size or color (like for clothing) or phone type (for cases), then click on the 'ADD TO CART' button.
3. You can continue shopping, or review the items in your shopping cart by clicking on basket symbol at the top of the page.
4. If you're happy with the items in your shopping bag, click 'CHECKOUT' to complete your order with your payment and shipping information.
How long will it take to ship my order?
We are excited to say we are now shipping to Canada, the US and internationally. Shipping within the United States will take approximately 7-10 business days and shipping within Canada is estimated at 10-14 business days. International shipping is currently estimated at 2 - 4 weeks. Please note: We are working hard to ensure you receive your Azzyland order but due to the impact of COVID-19 you may experience longer than normal shipping times.
Where can I track my order?
When your order is processed for shipping, you will receive a shipping confirmation email with tracking information.
Can I change my order after it has been placed?
Our production and warehouse teams work fast so once an order has been placed, we are unable to amend the items/sizes in the order or the delivery address. We are also unable to add products or combine 2 orders in one.
If you think you have made a mistake and need to cancel your order, please contact us at the soonest instance via e-mail quoting your name, order number and full address.
Where do you ship?
We are excited to announce that we have expanded and are now shipping internationally as well as to the US and Canada. It's as simple as choosing your country of origin in our dropdown menu during check out! ;)
Do you offer EXPRESS shipping?
We do not currently offer express shipping.
My order arrived faulty, what should I do?
Yowza – we are sorry to hear that :( Please email us at email@example.com and we’ll do our best to fix the situation.
What payment methods do you accept?
We accept Visa, Master Card and American Express.
What currency will I be charged in?
All prices listed on our site are in USD, and charged in USD. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is please use google converter.
Can I exchange or return my order?
All sales are final. We do not accept returns or exchanges unless the item you purchased is faulty.
If you receive a faulty item, we are sorry to hear that. Please email us at firstname.lastname@example.org within 30 days of receiving your order and we’ll do our best to fix the situation.
Do you have a size guide?
Not yet, but we’re working on it!
I have a different question about my order...
If your question is not answered by our FAQs, please shoot our customer support team an email at email@example.com. They will be in touch as soon as possible.
Please note that we receive a high volume of messages and comments through our site, Instagram, YouTube, Facebook and other channels, so we can only respond to order related queries through this email.